ScienceGate Academy is committed to providing quality educational and academic services. This Refund Policy explains the general conditions applicable to cancellations, withdrawals, and refund requests relating to our courses, classes, programmes, and other paid services.
By enrolling in a ScienceGate Academy course or making a payment, you acknowledge that you have read and understood this Refund Policy and any additional refund terms communicated for the specific course or programme.
1. Course Fees and Payments
Course fees must be paid according to the payment terms communicated by ScienceGate Academy at the time of admission or enrolment.
Before making a payment, students or parents/guardians should carefully review the applicable course details, duration, schedule, fee structure, and refund conditions.
2. Refund Eligibility
Refund eligibility may depend on the type of course or service purchased, the date of the cancellation request, whether the course has started, and whether educational services or learning materials have already been provided.
A refund may be considered where:
- The applicable course or programme has been cancelled by ScienceGate Academy
- ScienceGate Academy is unable to provide the enrolled service
- A refund is specifically permitted under the terms communicated at the time of enrolment
- A payment has been made incorrectly or duplicated and the circumstances have been verified
Refund requests will be reviewed on a case-by-case basis where applicable.
3. Non-Refundable Situations
Unless otherwise communicated in writing or required under applicable law, fees may not be refundable in circumstances including:
- The student chooses not to attend after enrolment
- The student misses scheduled classes
- The student voluntarily stops attending a course after it has commenced
- The student is unable to attend because of personal scheduling or other individual circumstances
- Educational materials, resources, or services have already been provided
- The student is suspended or removed from a programme because of misconduct or violation of the applicable Terms & Conditions
Specific courses or programmes may have additional non-refundable conditions that will be communicated before or during enrolment.
4. Cancellation Requests
If you wish to cancel an enrolment or request a refund, please contact ScienceGate Academy as soon as possible.
The request should include:
- Student's name
- Parent/guardian name, where applicable
- Registered mobile number
- Registered email address
- Course or programme name
- Date of payment
- Payment reference or transaction details
- Reason for the cancellation or refund request
Providing complete payment and enrolment information helps us process the request efficiently.
5. Refund Review Process
All refund requests are subject to verification.
After receiving a request, ScienceGate Academy may verify:
- The student's enrolment details
- Payment records
- Course start date
- Services or materials already provided
- The applicable course-specific refund conditions
- The reason for the refund request
A refund will be processed only after the request has been reviewed and approved.
6. Refund Method
Where a refund is approved, the refund will generally be processed using the original payment method or another appropriate method determined by ScienceGate Academy.
The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
ScienceGate Academy is not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial institutions.
7. Duplicate or Incorrect Payments
If you believe that you have made a duplicate payment or that an incorrect amount has been charged, please contact us promptly with the relevant transaction details.
After verification, any eligible duplicate or erroneous payment may be refunded through the applicable payment method.
8. Course Cancellation by ScienceGate Academy
If ScienceGate Academy cancels a course or programme and is unable to provide an alternative arrangement, eligible students may be considered for a refund in accordance with the applicable course terms and circumstances.
Where possible, ScienceGate Academy may communicate alternative options such as rescheduling, transferring to another batch, or another suitable arrangement.
9. Rescheduling and Batch Changes
In certain circumstances, ScienceGate Academy may allow a student to transfer to another batch, reschedule classes, or make another suitable arrangement instead of processing a refund.
Such requests are subject to course availability and the applicable programme conditions.
10. Promotional Offers and Discounts
Courses purchased under promotional offers, special discounts, scholarships, limited-period offers, or other special pricing arrangements may be subject to specific refund or cancellation conditions.
The applicable conditions will be communicated at the time of the offer or enrolment.
11. Payment Gateway Charges
Where applicable, payment gateway, transaction, banking, or other third-party processing charges may be treated separately from the course fee.
Any deduction relating to such charges will be handled in accordance with the applicable payment terms and applicable law.
12. Refund Verification
Refunds are generally associated with the original student enrolment and payment.
Refund requests made by a person other than the student, parent, guardian, or original payer may require additional verification before any action is taken.
13. Changes to This Refund Policy
ScienceGate Academy may update this Refund Policy from time to time to reflect changes in its courses, payment processes, services, or applicable requirements.
When changes are made, the “Last Updated” date at the top of this page will be updated.
The refund conditions applicable to a particular enrolment will generally be based on the terms communicated at the time of that enrolment, subject to applicable law.
14. Contact Us
If you have questions about cancellation, refunds, or payment-related matters, please contact us.
ScienceGate Academy
Location: Paikpara, Kolkata, West Bengal, India
Phone: +91 8240589687 || +91 9830069199
Email: sciencegateacademy2025@gmail.com
Please include your course and payment details when contacting us about a refund so that we can identify the relevant transaction.
15. Acceptance of This Refund Policy
By making a payment, registering for a course, or using a paid service provided by ScienceGate Academy, you acknowledge that you have read and understood this Refund Policy.
If you have any questions regarding the refund conditions applicable to a particular course, please contact ScienceGate Academy before completing your payment.